Expert Boiler Repair Services in Dunfermline, Fife
Reliable Boiler Repairs in Fife – 17 Years of Experience
If you discover that a problem with your boiler is leaving your home without hot water or central heating you might start to fear the worst – but more often than not it probably won’t be as bad as you think.
At Jones Heating we’ve been repairing broken-down boilers for nearly 17 years, and in our experience most issues can be resolved with a simple fix – and more importantly won’t end up costing you the Earth.
A Fair, Transparent Approach to Pricing
We believe in clear, honest pricing. Whether it’s a repair or a routine service, our goal is to give you peace of mind and great value—no surprises.
We charge for repairs and most general plumbing at our standard hourly rate. We believe this is the fairest way to price our work—for you and for us.
Because our pricing is time-based, we know the quicker we complete the job, the cheaper it is for you. That said, we won’t rush just to cut time.
You’re trusting us in your home, and we take that seriously. We’ll always work efficiently, but we’ll also take the time needed to do the job properly, safely, and to a high standard—protecting your home and giving you peace of mind.
We’ve made our pricing simple to understand so you know exactly what to expect. No jargon. No hidden costs. Just honest work at fair prices.
This approach also applies to our boiler servicing—carried out thoroughly, with the same attention to detail and care, ensuring your system runs safely and efficiently.
Boiler Repair Rates
- £80 call-out charge – includes the first hour of labour
- £35 per half-hour thereafter
- Labour is capped at £350 – so even big repairs stay affordable
Most boiler faults are diagnosed and repaired within 1–2 hours. If it takes longer, you can rest easy knowing there's a limit to what you'll pay.
How Repairs Work
- We arrive and carry out a full diagnosis and repair.
- You pay £80 for the first hour. If it takes longer, it’s £35 per half-hour after that.
- If the repair time goes over 5 hours, we cap the labour charge at £350.
No hidden extras. Just honest, professional service.
Frequently Asked Questions
Our FAQs section looks to answer any questions you may have about boiler repairs. Should your question still be left unanswered please contact our team.
How long will it take to fix my boiler?
We always aim to fix boilers on our first visit – within the day – without the need to replace parts. If replacement parts are needed, it can understandably take a little longer. Whatever the case, you’ll be kept informed every step of the way, so you know when your boiler will be back up and running.
We repair boilers in Dunfermline, Kirkcaldy and the surrounding area's in Fife.
What does a boiler repair consist of?
Boiler repair step 1 – Fault diagnosis
When a boiler breaks down we need to attend the job to diagnose the fault, even if the boiler gives us a fault code which directs us to the possible fault.
Fault codes give us a very good idea of what could be at fault, but sometimes there are underlying issues which the fault code doesn’t give away.
Most of the time, a fault diagnosis is a simple process and we know what’s going on within 20 minutes or so.
Of course, some faults can be a bit more tricky and can take up to an hour or more.
Boiler repair step 2 – The repair / part installation
If we find that we can complete the boiler repair without the need for any parts then we will get on with the job in hand and charge you based on total time taken.
If a part or parts are required then we will call our suppliers to see if the part is still available, in stock and how much it costs.
Once we have this information we will give you a price to return to complete the boiler repair.
If you wish to shop around then we’re absolutely fine with that. We will charge you for the time taken to complete the diagnosis and give you a report to tell you exactly what you need to complete the boiler repair.
If you wish to proceed then we will collect the part for you and get the part installed as quickly as possible.
In some cases we’re able to do this straight away but in some cases we might need to rebook the appointment for another time/date.
We repair boilers in Dunfermline, Kirkcaldy and the surrounding area's in Fife.
Should I repair my boiler or replace it? Is it 'beyond economical repair?'
Deciding whether you should have your boiler repaired or have it replaced can be a difficult decision.
Boiler breakdowns are always unexpected so having the budget available to replace your boiler isn’t always possible.
If you do have the budget available though, it can make perfect sense to ditch that old boiler and get a new one installed. New boilers come with big warranties giving you long term peace of mind.
I know it’s easy for us to say ‘replace your boiler’ but there’s nothing we hate to see more than someone investing into an old boiler only for it to break down again months later.
We have customers who have invested nearly £1000 into their old boiler over the space of 2 years and that causes us a lot of pain to see happen.
How to work out if your boiler is ‘Beyond Economical Repair’
Boilers are a bit like cars. They Depreciate in value over time.
So let’s say you have a boiler that’s 9 years old (for example) and let’s say that a boiler has a life expectancy of 10 years and let’s say that when you purchased the boiler it cost you £1000.
Well, today, this boiler is worth £100. Meaning that if a repair is more than £100 then it would be classed as ‘beyond economical repair’, in which case it would make more sense to replace the boiler than to repair it.
We hope this helps you decide what’s best for you in the long term, but ultimately, we’re here to support you and help you, regardless of which route you choose to take.
We repair boilers in Dunfermline, Kirkcaldy and the surrounding area's in Fife.
How long will my boiler last?
A good boiler can last upwards of a decade if it’s properly installed and well maintained.
We install new boilers in Dunfermline, Kirkcaldy and the surrounding area's in Fife.
What area's do you cover?
We're based in Dalgety Bay and cover most of central fife from Dunfermline to Kirkcaldy and everything in between.
Jones Heating is a trading name of "The Heat Network Ltd SC624367"
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